Terms & Conditions – Sale

When purchasing from us online, these terms and conditions give you all the information you need.

We are TME (TM Electronics (UK) Ltd.

 

Some important details about us

Our trading office is at: Mulberry House, Mulberry Lane, Goring-by-Sea, Worthing, West Sussex. BN12 4RD. UK

Our email address is: sales@tmethermometers.com

Our telephone number is: 01903 700651

Our VAT number is: 550 1878 45

Our EORI number is: GB550187845000

Our EORI number for NORTHERN IRELAND is: XI550187845000

Our registered office is at: Pavilion View 19 New Road, Brighton, East Sussex, BN1 1EY

These general terms and conditions and the policies may change from time to time so please check these before making any purchase.

If you have any questions or suggestions, please do not hesitate to contact us.

 

SHOPPING WITH US

Information on our website

We try our best to make sure that all information on our website, including descriptions of our products and listed prices are accurate at all times. However, if we do make a mistake we’ll try to resolve it as soon as possible, and if we spot that an error has affected your order we’ll do our best to let you know.

Pictures and images on our website are for illustration purposes only. For an accurate description of any product and details of what is included with the product, please read the product description.

We will do our best to check our website for viruses but we do not warrant that the website is free of viruses or other malicious content.

 

Product availability

All products are subject to availability. In unforeseen circumstances we may have to place the whole or part of the items purchased on back order. You will always be contacted, either by email or phone, to advise of the delay with the option to cancel your order.

We will not be liable for any losses you sustain as a result of updating or modifying our website.

 

Placing your order

Your order counts as an offer to purchase goods from us.

After placing your order, you will receive an Order Acknowledgement email. This contains details of the products you have ordered, the total cost of the order (including delivery) and an order number.

 

Payment

You can pay with all major credit and debit cards. We also accept PayPal

Payment is made at the time of order. If for any reason your order is cancelled prior to despatch, we will provide you with a full refund within 14 days.

 

Pricing

All prices shown are exclusive of VAT and other applicable taxes. The product prices shown do not include the delivery fee, which will be added to your total order price.

 

Pricing errors

If we discover an error in our pricing we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price.

If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email.

Any cancelled orders will be refunded within 14 days of notice of the cancellation.

 

DELIVERY GENERAL TERMS

About these terms

We sub-contract our Delivery Service to trusted transport service providers – FedEx and Royal Mail.

 

Delivery Charges

Delivery charges are currently based on the value of your shopping cart and delivery location. Further details and information are available on our Delivery Information page click here

 

Delivery Schedule Overview

We aim to despatch your order on the day of receipt*. Standard UK Mainland delivery via our courier is on a next working day basis. Delivery via Royal Mail or to countries outside the UK Mainland will take longer. Please see our Delivery Information page for further details – click here

* this excludes orders received after 1pm weekdays, back-orders, weekends and UK Bank holidays.

 

Delivery Notifications

If your chosen delivery option is via FedEx, they will email or text you confirming they have received notification of the despatch and provide you with tracking information. They will then notify you again regarding your 1 hour delivery slot and explaining your options, should you not be available to receive.

If your chosen delivery option is via the Royal Mail, we can only provide tracking information for the Royal Mail options that state Tracked (this excludes all 2nd Class Standard and Signed for options. This is available upon request to sales@tmethermometers.com – please include your web order number and date of order.

 

Customs Clearance

For orders being delivered outside the United Kingdom, the recipient will be liable for any import and customs duty payable. The delivery contact will be emailed by our courier. In the event that a parcel is returned to us due to non-payment of duties we reserve the right to make further delivery charges.

 

Our liability

In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses (including loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation) incurred due to a delay in delivery arising out of any cause beyond our control.